Privacy Notice







Lovat House Dental Practice

Privacy Notice

Updated 13/02/19
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDP) the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controller is James Barber, the Information Governance Lead is Andrew Barber who is also the Data Protection Officer.

This Privacy Notice is available at reception/ by email if you contact reception@lovathousedental.co.uk and by calling 01242 522841.
You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.
The categories and examples of data we process are:
Personal data for the provision of dental health care
Personal data for the purposes of providing treatment plans, recall appointments, reminders or estimates
Personal data such as details of family members for the provision of health care to children or for emergency contact details
Personal data for the purposes of employed and self-employed team members employment and engagement respectively
Personal data for the purposes of direct mail/email/text to inform you of important announcements or about new treatments or services
Personal data – IP addresses so that we can understand our patients better and inform our marketing approach as well as improve the web site experience
Special category data including health records for the purposes of the delivery of health care and meeting our legal obligations
Special category data including health records
Special category data to meet the requirements of the Equality Act 2010
Special category data details of criminal record checks for employees and contracted team members
We minimise the data that we keep, and do not keep it for longer than necessary.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England, Scotland and Wales or the HSC in Northern Ireland if you are having NHS or HSC treatment.
Personal data is stored in the EU whether in digital or hard copy format
Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list.
For full details or where your data is stored, please ask to see Information Governance Procedures
(M 217C).

We have established the following lawful bases for processing your data:
Our lawful bases for processing personal data:
The legitimate interests of the dental practice
Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
Consent of the data subject
To comply with our legal obligations
Other
Our lawful bases for processing special category data:
Processing is necessary for health care purposes
Processing necessary for identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people with the view to enabling such equality to be promoted or maintained
We obtain consent of the data subject to process criminal record checks
Other
The reasons we process the data include:
To maintain your contemporaneous clinical records
To provide you with dental treatment, prevention and oral health advice
To carry out financial transactions with you
To manage your NHS or HSC dental care treatment
To send your personal data to the General Dental Council or other authority as required by law
To communicate with you as and when required including appointment reminders, treatment plans, estimates and other communications about your treatment or the practice
To communicate with your next of kin in an emergency
If a parent or carer to communicate with you about the person you parent or care for
To refer you to other dentists or doctors and health professionals as required
To obtain criminal record disclosures for team members
For debt recovery
To continually improve the care and service you receive from us
The personal data we process includes:
Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS or HSC obligations.

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.
We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.

You have the following personal data rights:
The right to be informed about the collection and use of your personal data
The right of access – to have a free copy of your data that we have
The right to rectification – to correct the data we have if it is inaccurate or incomplete
The right to deletion of your personal data (clinical records must be retained for a certain time period)
The right to restrict processing of your personal data
The right to data portability – to have your data transferred to someone else
The right to object to the processing of your personal data.
Rights in relation to automated decision making and profiling
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).
Comments, suggestions and complaints
Please contact the IG Lead, Andrew Barber at the practice for a comment, suggestion or a complaint about your data processing at reception@lovathousedental.co.uk or 01242 522841 or by writing to or visiting the practice at 32 ChristChurch Road, Cheltenham, GL50 2PL. We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
Related practice procedures
You can also use these contact details to request copies of the following practice policies or procedures:
Data Protection and Information Security Policy (M 233-DPT), Consent Policy (M 233-CNS)
Privacy Impact Assessment (M 217Q), Information Governance Procedures (M 217C), Record Retention (M 215)
If you have an enquiry or a request please contact the Information Governance Lead Andrew Barber
Lovat House Dental, 32 Christ Church Road, Cheltenham, Gloucestershire, GL50 2PL.
Email: reception@lovathousedental.co.uk
Phone: 01242 522841
Thank you.





Get in touch

In the event of an emergency

Please contact the practice as soon as possible.
Registered patients will usually be offered an appointment on the same day, if the practice is open.
We will try to accommodate new patients, but priority is always given to our existing registered patients.
During weekends and bank holidays, when the practice is closed an emergency contact number is available on the practice answering machine. This service is available to registered patients only. The on call dentist will be able to offer advice. If the practice needs to be opened for out of hours treatment a £150 call out charge may be incurred as well as charges for any treatment carried out.


lovat house dental practice

EMERGENCY CONTACT

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01243 522 841



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Carolyn King
Carolyn King
17:53 02 Nov 20
I joined this Practice earlier this year when I had a lot of dental pain. Andrew Barber sorted everything out very quickly and efficiently and I was so pleased. Since then he has restored my teeth to their full dental health. I am very impressed by the whole team here. Amy, the hygienist, is such a perfectionist too and my teeth have never felt so clean! Their care during the current situation has been superlative too. We are lucky to have this practice in Cheltenham.read more
Ken Parker
Ken Parker
14:22 03 Oct 20
I do not normally post reviews of my experiences with service and quality in any sphere as a customer, but I make an exception following my recent treatment at Loval House Dental under the expertise of Andrew Barber and his team.It is not an exaggeration to say that he has transformed the comfort and function of my dentition beyond memory. I have only been under his care for about 2 years, with my greatest improvement in that time, for which I am very grateful.Thank you.read more
Rosemary Parker
Rosemary Parker
10:23 23 Sep 20
I have been more than pleased with the care I have received from Lovat House Dental ,especially Andrew Barber. He has restored my confidence by treating my gums back to good health having had a bad experience and bad advice from my previous dentist.read more
Magic Dave
Magic Dave
14:57 20 Jul 20
Really great friendly completely pain free service. Went in for root canal work and was very surprised at how painless and comfortable Andrew and his assistant (sorry, can’t remember her name) made it for me.We managed to complete the work in a single sitting.They’ve even phoned me a few times since to check that everything is still ok.Which is nice.I would definitely recommend Lovat House for anyone looking for a dentist.I now fear the tattooist more than the dentist.read more
Ellie Thomas
Ellie Thomas
18:50 19 Jul 20
My Barber suggested that I should see my GP regarding the acid erosion I had been experiencing for many years. As a result of this, and the investigations that followed, I was diagnosed with a Haitus Hernia. It is clear that this had been causing acid erosion and I am now on appropriate medication to reduce acid reflux. I am very grateful to Mr Barber for identifying that there was a medical problem underlying my tooth erosion issues.read more
J Allison
J Allison
20:17 24 Mar 20
Mr. Barber carried out a dental implant for me, filling a gap that I have had for some years. I am very happy with the result – I now have my smile back! He ran through the process thoroughly at the beginning, and at each step of the treatment. He explained both the work to be done at each stage and the costs involved. I am happy to reccomend the practice to anyone considering having this kind of work done.read more
Thomas Waldron
Thomas Waldron
17:32 06 Dec 19
I visited Andrew following the completion of my orthodontic treatment to see what could be done to improve the appearance of one “peg” tooth. He talked me through the pros and cons of all the options available. I elected to have a composite build up and I am so pleased, the tooth looks absolutely fantastic and I wouldn’t hesitate in recommending him to friends and family.read more
Andy 2019
Andy 2019
06:58 11 Sep 19
Andrew has worked wonders with my teeth both aethsetically and restoritively and I would recommend him to others.
Lee Mercer
Lee Mercer
15:05 13 Dec 18
It was a delight to find Dr James Barber after many years of indifferent treatment on the NHS. I have now been now registered with James for nearly 5 years and had a number of dental treatments. Every treatment has been painless and without complication. James is both extremely professional and very personable, I’d have no hesitation in recommending him.read more
Hit Pan
Hit Pan
18:45 05 Dec 18
Mr Andrew Barber carries our composite build-ups on my upper front teeth to improve my appearance. I couldn’t be more grateful as they look great and my confidence has increased as a result. I wouldn’t hesitate to recommend Mr Barber to friends and family.read more
Chris Alexander
Chris Alexander
22:07 29 Nov 18
Mr Barber did veneers on all my front teeth a few years ago. I had always been unhappy with how my teeth looked, and the result was great. Can even smile in photos now. 6 years later still look perfect. Painless and quick process. Can highly recommend him.read more
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